Accessible For Your Convenience

American Airlines Arena - Miami Heat

Accessibility Assistive Listening Devices Assistive Listening Devices are available at the Guest Services location on the Mezzanine level free of charge. A valid driver’s license or picture ID will be required as a deposit while using the device. Seating Disabled and Accessible Seating is available in all ticket price categories, based on availability. Companion Seats may be available for purchase with each disabled seat purchased. AmericanAirlines Arena will attempt to reasonably accommodate any concern with regard to guests with disabilities. Please call AmericanAirlines Arena at (786) 777-1000. Entrances The primary ADA accessible entrance is Gate 3, located on NE 8th St. This location is also available for dropping off disabled Guests. Parking for disabled guests is available on a first come, first serve basis in the P2 Parking Garage. Parking spaces are adjacent to Elevators 1&2, 3&4, and 7&8. Overheight parking for vans is also available on a first come, first serve basis in the P1 garage. Game/event parking fees will apply. AmericanAirlines Arena will attempt to reasonably accommodate any concern with regards to our Guests with disabilities. Restrooms All public restrooms at the AmericanAirlines Arena are accessible for our guests with disabilities. If you should need assistance, please contact an American Airlines Arena team member. Sign Language Interpreter Sign Language Interpreters should be requested through the Guest Services Department by phone at (786) 777-1237 or email: guestservices@heat.com, at least 2 weeks prior to an event. AmericanAirlines Arena will make its best efforts to provide a sign language interpreter for the event, subject to availability. TDD Telephones TDD Telephones for the hearing-impaired are located at Section 103. Transportation For your convenience, door-to-door transportation is available for guests with disabilities from the following companies: STS Certification/Enrollment Office and Information Miami-Dade County: Voice: (305) 263-5406 TDD/TTY: (305) 263-5459 Broward County: Voice: (954) 357-6794 To Arrange for Public Transportation, Please Call Miami-Dade County: Voice: (305) 770-3131 TDD/TTY: (305) 654-6530 Broward County: Voice: (954) 357-6794 or (954) 357-0840 TDD: (954) 357-8302 Toll-Free Florida only: 1-800-599-5432

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Accessible For Your Convenience
place Miami, Florida

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