Accessible Services For Your Convenience
Alternative Formats We'll send you your service agreement in another format, including Braille, Audio CD, e-text CD and Large print. Extended You'll Love Us Guarantee We'll lengthen the period we normally give Members to change their mind, which is within 15 days and less than 30 minutes of voice usage or 50 MB of data usage from the date of purchase. That extends the You'll Love Us Guarantee period to within 30 days and less than 60 minutes of voice usage or 100 MB of data usage from the date of purchase. Text with 9-1-1 When you dial 9-1-1, the 9-1-1 call centre is notified that they need to communicate with you using text (SMS) instead of voice. The 9-1-1 call centre will then initiate text messaging with you to address the emergency. Register for T9-1-1 Call Display With Call Display, the name of the person calling appears on your phone screen, so you can see who’s calling (and decide if you want to answer or not). E-Chat We offer Members support through E-Chat, an instant-messaging type of chat, on virgin mobile.ca. No calling required. Click here. Voicemail to Text This service converts your voicemail messages to text messages (nice!) and delivers them to your phone so you can read them. Care Assistance We'll help you call the right people. Care representatives will place local calls and navigate Interactive Voice Response (IVR) systems on your behalf, free of charge. We'll also take care of the surcharge on Care-assisted long distance calls. Directory Assistance If you're visually impaired, you can contact 411 and be connected to the number you're looking for. Heads Up! A $2.49 connection fee will be charged, but once you get your bill, please give Care a call at 1-888-999-2321 and we'll remove the fee if you have a self-identified accessibility requirement. Other standard usage fees, like airtime charges and long distance charges, also apply. Phone Features We carry phones that offer a variety of features – like talk to text, speaker phone, predictive text input, voice dialing and more – which might help make things more comfortable for you. To help you figure out if a certain phone is the ideal match for your needs, we've posted the user manuals for each phone we carry, which list each phone’s features. Already have a phone? Check your user manual to discover what your phone can do for you.